Arches Health Plan
The Way Health Care Gets Better

Arches Health Plan Executive Team

Chief Executive Officer: Linn Baker

Chief Executive Officer: Linn Baker
Linn Baker
Chief Executive Officer

Mr. Baker brings unmatched health care experience and knowledge to his role as Arches CEO. For 31 years, he was executive director of the State of Utah’s Public Employees Health Program, where he was instrumental in developing the state’s self-administered Health, Dental, Life, and Long-Term Disability programs. He implemented a statewide preferred provider network for public employees in 1985, and organized two self-funded HMO networks offered to public employees in 1991.

Mr. Baker has worked closely with the state health department in developing Healthy Utah, a health promotion program for employees who adopt healthier lifestyles. He is a founder and two-time president of the State and Local Government Benefits Association. In fact, the organization’s Lifetime Achievement Award is named after him.

Mr. Baker has served on the National Advisory Committee for the State Data Commissions and on the Executive Committee of the National Academy of State Health Policy. He has been active with the International Foundation of Employee Benefit Plans (IFEBP), speaking at their conferences, publishing articles, and serving on their Administrators and Public Employers Committees.

Mr. Baker served as treasurer, member of the executive committee and board member for Utah Health Information Network (UHIN), an electronic clearinghouse for medical transactions. He is past chairman of the Board of Community Nursing Services, and past chairman of the board for the Utah Health Policy Project. He is currently a partner in the Past Presidents Consulting Group. He graduated from Weber State College with a Bachelor of Science in economics.

Chief Operating Officer: Shaun Greene

Chief Operating Officer: Shaun Greene
Shaun Greene
Chief Operating Officer

Mr. Greene graduated from the United States Military Academy with honors and was commissioned as an infantry officer in the United States Army. He earned his airborne ranger qualifications and served a tour with the 25th Infantry Division in Schofield Barracks, Hawaii, where he was twice rated the top lieutenant in his battalion by two separate battalion commanders. As the headquarters company executive officer, Mr. Greene had his first professional experience with health care when he was responsible for the battalion aid station/clinic. He was promoted to captain and served his final year on active duty at Fort Benning, Georgia. While at Fort Benning he was the operations officer for the U.S. Army’s Officer Candidate School (a major’s position) and received a Meritorious Service Medal for his distinguished service.

After resigning his commission, Mr. Greene attended Harvard Business School, where he earned his Master of Business Administration in general management. He took a position with Deloitte Consulting as a summer intern and then as a senior consultant, focusing on operations and logistics. He was promoted to manager and assisted numerous clients in diverse industries from retail to health care to improve their operations while improving costs.

After leaving consulting, Mr. Greene assumed positions of increasing responsibility managing P&Ls and operations to include managing logistics for Sears Holdings’ Home Services in the western United States. After searching for an industry where he felt his career would align with doing something bigger than himself, he entered the healthcare industry and successfully led the operations at Extend Health as vice president of operations. There he converted the group Medicare retirees of the Big 3 automakers to individual Medicare plans. He has worked extensively in the insurance sector, working in three successful start-ups, including time as vice president of Medicare Customer Care for eHealthInsurance, where he built a green-field insurance operations center in Salt Lake City.

Chief Medical Officer: Douglas Smith, M.D.

Chief Medical Officer: Douglas Smith, M.D.
Douglas Smith, M.D.
Chief Medical Officer

Dr. Smith was born and raised in Mount Olympus area of Salt Lake City. Following graduation from the University of Utah with a Bachelor of Science in Biology, he was fortunate to spend five years conducting medical research while attending the Medical College of Wisconsin (MCW) in Milwaukee, Wisconsin.

As an outgrowth of his medical education he developed an understanding of the many and varied problems with the inefficient and fragmented health care system in America today. He chose to become a Family Medicine Physician, envisioning primary care as the essential central cog in a more holistic patient-centered approach to future health care reform models.

Dr. Smith completed his medical training in 2006, from the Intermountain Healthcare McKay Dee Family Medicine Residency in Ogden, where he worked closely with the indigent and minority populations of Northern Utah. Following residency, he was engaged in full-time practice with Intermountain Healthcare in Utah’s “Melting Pot” of West Valley City. These experiences have etched in him the desire to help solve the problems far too many suffer every day in relation to obtaining affordable high quality care.

Through his clinical experience, Dr. Smith has been a front-line adopter of the best clinical practices with Intermountain Healthcare. Along with his Family Medicine practice he has had extensive experience as a Hospice and Palliative Care Physician since 2007, becoming Board certified in Hospice and Palliative Care Medicine in 2010. Other areas of significant relevant experience include Nursing home medicine, Rural Emergency Medicine, Pediatric/Adult Urgent Care.  These varied experiences have provided Dr. Smith with a sound clinical toolset and a perspective of the continuum of life encountered by all of us.  It is his goal to build a company that is focused on the Member/Patient/Physician relationship and acts as a catalyst instead of an obstruction to that relationship.

Chief Financial Officer: Nathan Johns

Chief Financial Officer: Nathan Johns
Nathan Johns
Chief Financial Officer

Nathan Johns began his career with Deloitte & Touche Tax Practice. He later worked as a Financial Analyst with IBM’s Storage Division where he was quickly promoted to a position as Capital Financial Manager with the Server and Storage Group.

In 2004, Johns joined HealthEquity as a Controller. While there, Johns served as secretary to the Board of Directors and implemented operational controls surrounding custodial funds. In 2007, he was named CFO of MCC Control Systems. Most recently Johns was a partner in ProCore Practice Management, where he oversaw payroll and benefits and account management.

Chief Information Officer: Eric Sorenson

Chief Information Officer: Eric Sorenson
Eric Sorenson
Chief Information Officer

Mr. Sorenson was born and raised in Orange County, California. Eric graduated from Utah State University with an undergraduate degree in Business Information Systems and then received an MBA from Westminster College. He was hired to lead information technology and information security initiatives. He has more than 15 years of experience in technology and security.

Prior to joining Arches, Mr. Sorenson worked as the Information Security Officer at HealthEquity, Inc., the nation’s oldest and largest dedicated health savings trustee with just over $1B under management. HEQ helps clients build health savings while helping control total health expenditures.

Mr. Sorenson is well experienced in enacting policies, procedures, and safeguards to ensure regulatory compliance around HITECH, HIPAA, PCI, and GLBA and instituted a vendor risk assessment program to identify and mitigate risks posed by third party service providers.

Mr. Sorenson is active in sports, hiking, community service, and activities involving his family. Prior to HEQ, Eric worked for Zions Bancorporation and IBM. He has achieved certifications in HIPAA and Security Compliance, and is currently working on his CIPP/IT and CISSP certifications.

Chief Legal Officer: John Wunderli, J.D.

Chief Legal Officer: John Wunderli, J.D.
John Wunderli, J.D.
Chief Legal Officer

Mr. Wunderli was born, raised, and educated in Utah. After receiving a bachelor’s and law degree from the University of Utah, he began his career practicing corporate law becoming general counsel for IRECO Chemicals and for Utah-Idaho Sugar Company.

Mr. Wunderli has spent the last 25 years practicing corporate law in the health care industry. He became the general counsel for Valley Mental Health, a behavioral health care provider specializing in mental health, substance abuse, and prevention services, before retiring in 2008. While at Valley Mental Health he led all aspects of its legal needs from compliance to litigation management to legal review. Since then he has done legal work for clients such as Avalon Health Care Group. He is a member of the Utah State Bar Association and is certified to argue cases in the Utah Supreme Court.

Chief Marketing Officer: Tricia McGarry

Chief Marketing Officer: Tricia McGarry
Tricia McGarry
Chief Marketing Officer

Ms. McGarry has been engaged in the management and ownership of technology, marketing and hyper growth businesses over the past 25+ years with an emphasis on healthcare and insurance over the past 6 years.

Ms. McGarry was formerly Regional Manager for HRAA, President Visionary Mobile, and a Partner at NAS Insurance. Ms. McGarry was formerly President, Partner Services at MRN, Director of Business Development for Sorenson Media, Marketing at Mercato Partners Venture Fund, co-founder of VAST a growth equity fund for women-run or women-owned businesses and VP Business Development at Mediaforge.

Ms. McGarry was Founder and President of one of the world’s first social media agencies, Cobalt Communications which acquired the Commercial Interactive Division of Mediaforge. Studeo Interactive acquired Cobalt Communications Social Media Commercial Division in 2007. She was Partner and Co-founder of the FitKids System, Partner and Co-founder of Golf Imports and Partner of BOSS Manufacturing. Additionally she held positions as Director of National Accounts for 3COM (formerly Megahertz/US Robotics), Director Mac Division of TigerDirect (now Systemax/CompUSA) and Director PC Division of Mac/MicroWarehouse (acquired by CDW).
 
Ms. McGarry is dedicated to supporting the interests of the disadvantaged and underserved and has served on various Boards including Ascend Alliance, Junior League Community Advisory Board, Boys and Girls Club, ARCS Foundation, Katie L Dixon Endowed Fund and the Women Tech Council.  

Chief Strategy Officer: Ferris Taylor

Chief Strategy Officer: Ferris Taylor
Ferris Taylor
Chief Strategy Officer

Ferris Taylor is Vice President of Strategy and Planning for Arches Health Plan, a nonprofit health insurance company and CO-OP owned solely by its members.  Taylor brings more than 30 years of experience in health care, technology and consulting services to his executive role at Arches.

As vice president of strategy and planning, Taylor oversees the expansion of Arches’ strategic planning, pricing, competitive positioning and market development and ensures its members are able to get the most competitive health insurance policies possible through Arches’ innovative medical model, which he has helped design and develop.

Prior to joining Arches, Taylor founded Pragmatic Health Care Solutions, a health care strategy and marketing consulting firm. From 2003 to 2008, Taylor was vice president of strategic marketing and payer market strategy for Ingenix (now Optum), one of the industry’s largest health information technology companies and part of UnitedHealth Group. Additionally, Taylor has also served as the marketing and information services executive for Harvard Community Health Plan, now HPHC and as vice president of marketing and planning for North Shore Medical Center in Salem, Mass, the six community hospital system of Partners Healthcare.

A graduate of Brigham Young University in nuclear physics with a minor in Spanish, Taylor holds an MBA with an emphasis in finance and quantitative economics. He is also a graduate of the GHAA/AHIP Executive Program in Managed Care from the University of Missouri.

Chief Compliance Officer: Drew Arnott

 

Mr. Arnott joined Arches Health Plan in 2013 bringing 14 years of compliance and audit experience to his role as Chief Compliance Officer.  In this role, he is responsible for the vision and management of the Corporate Compliance Program, which includes implementing measures to ensure Arches complies with all applicable Federal and State regulations and guidelines.  Mr. Arnott is also responsible for development and oversight of Arches’ Internal Audit function.

Prior to joining Arches, Mr. Arnott served as Consulting Manager for RSM McGladrey.  In this role, he was involved with a variety of projects for the firm’s insurance regulatory consulting practice, including compliance reviews and financial exams of numerous insurance companies across the country.

Mr. Arnott graduated from Weber State University with an undergraduate degree in Criminal Justice and also holds an MBA from the University of Utah with an emphasis in finance and financial accounting.  Mr. Arnott is a Certified Internal Auditor (CIA), Certified Fraud Examiner (CFE), Certified Information Systems Auditor (CISA), Registered Health Underwriter (RhU) and holds a Certification in Risk Management Assurance (CRMA).

 

Chief Sales and Enrollment Officer: Matthew Gregory

Chief Sales and Enrollment Officer: Matthew Gregory
Matthew Gregory
Chief Sales and Enrollment Officer

Matt has over 28 years’ experience in the employee benefits industry. His passion for helping companies and individuals obtain affordable coverage drove him to join Arches. He brings with him sales and management experience from both a carrier and brokerage perspective. Matt’s expertise includes assisting companies navigate Health Care Reform, develop creative employee benefits packages, and find cost saving solutions for their employees.

Prior to joining Arches, Matt held sales, marketing, and management positions with other insurance carriers and brokerages in the state, including running a national benefits practice group. Matt has a bachelor’s degree in organizational communications from University of Utah.

Chief Member Advocate: Judi Hilman

Chief Member Advocate: Judi Hilman
Judi Hilman
Chief Member Advocate

For Judi Hilman Arches is the logical next step in a career dedicated to financially sustainable solutions to the need for quality, affordable health care.  Before joining the Arches executive team in 2013, Hilman served as executive director and co-founder of the Utah Health Policy Project, a 501(c)(3) nonprofit organization dedicated to securing comprehensive, affordable, high-quality health care coverage for all Utahns. Prior to starting the UHPP in 2006, Hilman served as health policy and research director for Utah Issues, Center for Poverty Research and Action. Judi’s leadership in health policy advocacy has been recognized with numerous awards and recognitions.  In 2008, she was selected as one of ten Community Health Leaders by the Robert Wood Johnson Foundation and in 2011 she was named Consumer Advocate of the Year by Families USA. She has also been honored with awards from CMS (federal Centers for Medicare and Medicaid Services), the Peter Suazo Social Justice Award by the University of Utah College of Social Work, Utah Children and the League of Women Voters.

Born in Los Angeles and raised there and in Israel, Hilman has lived in Utah since 1999.  She got her start in research (and advocacy) at the University of California, Berkeley, where she received her BA (magna cum laude) in history.  After receiving her master’s degree in history at Cornell University, she managed development and strategic communications at a community rehabilitation agency serving people with disabilities in upstate New York.

Hilman has authored and co-edited or numerous publications, Utah’s Poor: Solutions for Today’s Economy and Making Sense of Utah Medicaid.  Her core passion involves finding creative, comprehensive, “post-partisan” solutions to the health care crisis, especially with regard to covering the uninsured and meeting the needs of historically underserved communities such as ethnic minorities and low income families. She is happiest when she is working on solvable problems, and this is why she has dedicated a good portion of her career to creative, “post-partisan” solutions to the problem of rising health care costs.

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